Shipping policy

Shipping Policy

Order Processing

At The Legacy Press, every item is thoughtfully crafted to celebrate life's most meaningful moments. Because our products are made to order, please allow 2–5 business days for processing before shipment.

During holidays, promotional periods, or high-demand seasons, processing times may be slightly extended.

Shipping Times

Estimated delivery times are as follows:

United States: 3–7 business days
Canada: 3–7 business days
Europe: 3–7 business days
Australia & New Zealand: 3–7 business days
International Orders: 5–15 business days

Please note that these are estimated delivery windows and may vary depending on carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can follow your package every step of the way.

Multiple Shipments

To ensure the fastest delivery possible, some items may ship separately. If your order contains multiple products, they may arrive in separate packages and at different times.

Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties that may apply in their country. These charges are determined by local customs authorities and are not included in the purchase price or shipping costs.

Incorrect Addresses

Please ensure that your shipping information is accurate before completing your order. The Legacy Press cannot be held responsible for orders shipped to incorrect addresses provided at checkout.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays may occur. If your package is significantly delayed or appears lost in transit, please contact us, and we will gladly assist you in resolving the issue.